FAQ

Product Availability

Occasionally, an item may be temporarily out of stock. Our stock is replenished monthly depending on the item. We recommend that you add the item that you want into your Wish list and review your Wish list regularly to check on its availability. Currently, we do not have a back order system.

 

Returns or Exchanges

Customers have seven days to return unused and unopened items. Customer is responsible for shipping and handling. We do not accept used items. All sales are final no returns or exchanges after seven days. Unless Item arrives broken or defective in which case customer has 14 days to notify us via email. We will send a full refund plus shipping once item is received back in warehouse.

Shipping

Please allow 1-2 days for your order to be processed. Once your order is confirmed we will ship your order within 1-5 business days not including holidays, state of emergencies or Sunday. Orders placed on Friday and Saturday will be shipped Monday. You will receive an email confirmation that will have your tracking number for your package. We ship all packages through USPS using Standard shipping. We do not ship internationally. You can track your order with the provided tracking number at https://tools.usps.com/go/TrackConfirmAction_input.

Lost or stolen packages

We are not responsible for lost or stolen packages. Please ensure all information provided is correct that is including address and name of the customer purchasing

What are the payment options?

To ensure safety we do all payments through PayPal. If you don’t have a PayPal account, you can create a new account before you pay. There is also an option to pay using a credit or debit card but through the PayPal site.

Do you have a store?

We are currently an online store only. Pickups are not available, unless a post on IG @sirenxo_ makes announcement of a pop-up shop. If you need an item by a specific time, please email us at sirenxo@yahoo.com

Do we offer wholesale?

 Yes we offer wholesale lashes. eye shadow and lip gloss .

Can items be held?

 Due to high request we do not offer holds on items.